Terms and Conditions

Services Overview

Welcome to Maitri. By accessing or using our website, you agree to comply with these Terms & Conditions. We reserve the right to update these terms at any time without prior notice. Continued use of the website constitutes your acceptance of the updated terms.

Eligibility

Our services are available only within India. By placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Account Registration

You may be required to create an account to place an order. You are responsible for maintaining accurate account information and keeping your login credentials secure.

Products & Pricing

All product prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Prices and product availability may change without prior notice.
We strive to display accurate product descriptions and images; however, slight variations in colour or packaging may occur.

Orders & Payments

Orders are confirmed only after successful payment.
We reserve the right to cancel or refuse any order due to pricing errors, product unavailability, or suspected fraudulent activity.
Customers are responsible for providing complete and accurate billing and shipping information.

Customer Responsibilities

By using our website, you agree to:

Provide accurate and genuine information.
Use the website only for lawful purposes.
Not misuse, hack, or interfere with the website or its services.
Ensure that the delivery address provided is complete and correct.

Any additional shipping charges due to an incorrect address may be borne by the customer.

Intellectual Property

All content available on this website, including text, images, logos, graphics, designs, and trademarks, is the property of Maitri and is protected under applicable intellectual property laws. Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Reviews & Feedback

By submitting reviews, comments, or feedback, you grant Maitri the right to use, publish, or display such content for promotional or business purposes. We reserve the right to edit or remove any inappropriate, offensive, or misleading content.

Limitation of Liability

Maitri shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability, if any, shall be limited to the amount paid for the relevant order.

Changes to Terms

We may revise these Terms & Conditions from time to time. The updated version will be published on this page and will become effective immediately upon posting.

Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Maitri

J-92, Anant Ram Dairy Complex, Sector 13, R.K. Puram, New Delhi – 110066, India

Email: maitri.india@maitri.org.in