Privacy Policies
Effective Date: 20-07-2026
At Maitri, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
To provide you with a better shopping experience, we may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- State, City, PIN Code
- Payment-related information (processed securely through our payment partners)
- Any other information voluntarily shared with us
Usage Information
We may automatically collect certain information about how you access and use our website, including:
- IP Address
- Browser Type & Version
- Device Information
- Pages Visited
- Date & Time of Visit
- Time Spent on the Website
- Referral Source
- Diagnostic and Performance Data
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Analyze visitor behavior
- Enhance website security
You can disable cookies through your browser settings; however, some features of the website may not function properly.
How We Use Your Information
The information we collect is used to:
- Process and deliver your orders
- Provide customer support
- Improve our products and services
- Personalize your shopping experience
- Send order confirmations and shipping updates
- Respond to your inquiries
- Prevent fraud and unauthorized activities
- Maintain website security
- Comply with applicable legal requirements
Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with trusted service providers where necessary, including:
- Payment Gateway Providers
- Courier & Logistics Partners
- IT and Website Support Providers
- Government or Regulatory Authorities, when legally required
All such partners are required to protect your information and use it only for the intended purpose.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our policies
Third-Party Services
Our website may use third-party services such as payment gateways, analytics providers, and logistics partners to improve customer experience.
These service providers may process limited information only to perform services on our behalf and are contractually obligated to protect your data.
Google Analytics
We may use Google Analytics to understand how visitors interact with our website and to improve our services.
Google Analytics collects anonymous website usage information such as pages visited, session duration, browser type, and device information.
You can learn more about Google's privacy practices by visiting: https://policies.google.com/privacy
External Links
Our website may contain links to third-party websites for your convenience.
Maitri is not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be deleted promptly.
Changes to This Privacy Policy
Maitri reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised Effective Date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: maitri.india@maitri.org.in
We will make every effort to respond to your query as soon as possible.