Cancellation and Refund
Order Cancellation
You may cancel your order any time before it has been dispatched for a full refund at no additional charge. To request a cancellation, please contact us at maitri.india@maitri.org.in with your order details. Once an order has been dispatched, it cannot be cancelled.
Returns
As we deal in food products, returns are not accepted for change-of-mind requests due to hygiene and food safety standards.
However, if your order is received in any of the following conditions, we will gladly offer a replacement or refund:
- Product received damaged or leaking
- Wrong product delivered
- Expired product received
- Product significantly different from what was ordered
Reporting an Issue
If you experience any of the above issues, please email us at maitri.india@maitri.org.in with:
- Your Order Number
- Clear photos of the product and packaging
- For quality or spoilage-related concerns, please also include the Batch Number and Manufacturing Date printed on the package.
Our customer support team will review your request and respond as quickly as possible.
Refunds & Replacements
Once your request has been reviewed and approved, refunds will be processed within 7–10 business days to the original prepaid payment method used while placing the order.
If you prefer a replacement instead of a refund, we will arrange to dispatch a replacement product at the earliest, subject to product availability.
Grievance Redressal
If your concern remains unresolved, you may contact our Grievance Officer:
Email: maitri.india@maitri.org.in
Phone:+91 98702 12288
All grievances will be acknowledged within 48 hours and every effort will be made to resolve them within 30 days.